Shipping policy

Shipping Policy

Order Processing

Orders are processed from Monday to Friday, excluding South African public holidays.

Standard products are usually dispatched within 3–5 business days after payment has been confirmed.

Personalised, custom-made and bulk orders may require additional production time. The estimated turnaround time will be shown on the product page or communicated when the order is confirmed.

Processing time is separate from courier delivery time.

Delivery Options

We use Bob Go and its network of courier partners for door-to-door deliveries within South Africa.

We may also offer PUDO locker delivery through The Courier Guy. Where available, customers can select their preferred PUDO locker during checkout.

Available delivery methods and charges will be displayed at checkout and may depend on the delivery address, parcel size and service availability.

We reserve the right to use another suitable courier or delivery service where reasonably necessary.

Customers selecting PUDO delivery are responsible for choosing the correct locker and collecting the parcel within the collection period communicated by PUDO. Parcels that are not collected may be returned to us, and additional delivery charges may apply if the order must be sent again.

Delivery Times

Courier delivery usually takes approximately:

  • Main centres: 2–4 business days after dispatch

  • Outlying or remote areas: 3–7 business days after dispatch

These delivery periods are estimates and cannot be guaranteed.

Delivery may take longer during busy periods, public holidays, severe weather, courier disruptions or other circumstances outside our reasonable control.

Delivery Address

Please ensure that your name, contact number and delivery address are complete and correct before placing your order.

We cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Additional courier charges arising from an incorrect address, failed delivery or uncollected parcel may be charged to the customer.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided with the order.

Tracking notifications may be sent by The Boozy Bag Co., Bob Go, the appointed courier, The Courier Guy or PUDO.

Tracking information may take several hours to update after the parcel has been collected or booked with the delivery provider.

Receiving Your Order

Please ensure that someone is available to receive the parcel at the delivery address.

Check the parcel when it arrives. If it appears damaged, please photograph the parcel before opening it.

Any damaged, missing or incorrect items should be reported to us as soon as reasonably possible, together with:

  • your order number;

  • a description of the problem; and

  • clear photographs of the parcel and product.

We will assist with an appropriate replacement, refund or other remedy in accordance with our Returns and Exchanges Policy and applicable South African consumer law.

Delayed or Missing Parcels

Please contact us if your parcel has not arrived within the estimated delivery period.

We will contact the courier and assist in tracing the parcel. A parcel will only be treated as lost once the courier has completed its investigation and confirmed that it cannot be delivered.

We remain responsible for the order until it is delivered to the address supplied by the customer, except where the customer independently appoints or arranges their own courier.

Changes and Cancellations

Please contact us immediately if you need to change your delivery address or cancel an order.

Changes cannot be guaranteed once an order has been packed, dispatched or entered production.

Personalised and custom-made orders may not be cancelled once artwork has been approved, materials have been committed or production has begun.

Contact Us

For shipping questions, please contact:

The Boozy Bag Co.
The Workspace
The Old NG Kerksaal
Bibby’s Hoek Road
Rheenendal
Knysna
6576
South Africa

Telephone and WhatsApp: 070 380 4522
Email: info@boozybags.co.za

Effective date: 1 August 2026